PAGE 6 OF 13 The Mac Guild – December 2003
you need to call the ESD (408-742-SERV). If you are unsure what category your issue falls into, ask the Mac
Guild for guidance.
When contacting the ESD, how can I make sure the request goes to the right group?
Have your request assigned to the ISO--RAS assignment group.
Are there any other FAQs related to VPN for Lockheed Martin employees?
Yes, there is a generic EVPN FAQ which is geared towards both Windows and Mac users on the Enterprise VPN
site.
How do I get reimbursed for purchasing the Mac client?
If you wish to be reimbursed for the Mac client, you should go through your local management or financial
approval process prior to ordering the product or you may not be reimbursed.
I'm having problems with Outlook and Exchange Servers. What can I do?
Here are some suggestions that have helped customers resolve problems experienced with Outlook.
1. Add the Exchange Server to the Macs hosts file in the TCP/IP control
panel. The format is:
mail.company.com A 10.1.0.1
It's basically, host name, followed by an 'A', followed by the IP Address.
2. There is a long discussion regarding general problems with Outlook and any VPN tunnel. Two suggestions
from the discussion:
A) In the Outlook preferences, make sure the default transport type is set to TCP/IP instead of
Appletalk.
B) Within the setup of the Outlook profile, open the "Exchange Server" service properties. Click on the
Advance tab. Enable "Check server every" box and set it to 22 seconds (22 gave the testers the best
results after much testing).
3. Some customers report that they can read email, but cannot view or send large attachments. This is most
likely an MTU related problem. We have provided a utility to reduce MTU that resolves that issue. Download the
free Netlock MTU Reducer from here.
Note: The application will display a simple windoid confirming the MTU change. It also creates a log file for
review. If you reboot the computer it will change the MTU back to its original setting and you will need to run
the application again to reduce MTU.
Is there an alternate VPN solution to the Netlock client for accessing the Lockheed Martin network?
Any alternate solution must work with the Nortel switches and they must support authentication with SecurID.
A lot of products can support working with Nortel switches, but the issue is supporting the necessary SecurID
authentication. Right now the only known supported solution is the Netlock client product.
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